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Failed Transaction Form
A Failed Transaction:
This is when your account is debited for a transaction which did not give you the intended value. It happens when:
(1.) The ATM does not give you cash but your account is debited for the same amount.
(2.) The POS/Web declines your transaction, but your account is debited for the same value.
When a Failed Transaction Is Reversed
 Transaction  |  Local Transactions |  Foreign Transactions | |
Channel |  Sterling Bank’s  ATM/POS/Merchant  Website |  Other Banks’  ATM/POS/Merchant Website |  ATM/POS/Merchant Website |
 Reversal |  2 Days |  5 – 8 Days |  45 Days |
