The least amount you must pay by the due date is the “minimum repayment”, found on your monthly statement. This amount is usually percentage of the total utilized amount plus all fees and interest. e.g., if you withdraw N20,000 plus N600 charge, you are to repay at least 10% of 20,600 which is N2060.

You can choose to pay 100% amount due and no interest will be charged on the card but if you choose to pay at least minimum amount due, the remaining balance will be carried over to the next statement period with the applicable interest charge on it.

Interest is calculated on the outstanding balance on your credit card (i.e. after making the minimum repayment), interest is calculated on the unpaid balance.

Cardholder is expected to make at least minimum payment of total outstanding balance on or before the due date (30^th of the succeeding month), late payment fee of N2000 flat will be charged to your card inclusive of interest. Your Visa Credit Card account will be force debited for repayment. If after 60days (two cycles), repayment is not made, system automatically deactivates your card.

– Partial Repayment: If part of the total outstanding amount due(Which is less than the minimum repayment amount) is paid before end of the month, you have only reduced your total indebtedness and after end of the month, you will still be required to make payment of at least your minimum amount due on or before payment due date .

– Minimum Repayment: If the advised minimum repayment amount is made available on or before the 15^th of the succeeding month, the remaining balance will be carried over to the next statement period with the applicable interest charge on it.

– Full Repayment: If total outstanding amount due is paid before end of the month, you have cleared your total indebtedness and when statement is generated, your outstanding amount to be paid will be zero (0).

You can make payments in several ways:

– Through Alternative Channels(Internet banking, mobile banking)

– Complete a deposit slip with the card account number and pay over the counter.

Please notify us immediately by calling our Customer Care on 01- 4484481-5. This will protect you from subsequent unauthorized use of your card and enable us to provide you with a replacement card.

Yes you can have supplementary card attached to your card. You and your supplementary cardholder shall share a single credit limit.

Yes you can have supplementary card attached to your card. You and your supplementary cardholder shall share a single credit limit.

If you notice any unauthorized transaction on your card, kindly call our Customer Care immediately on 01-4484481- 5 or email customercare@sterlingbankng.com

If you have any complaint, kindly contact your branch or call 07008220000 or email customercare@sterling.ng