TokenFAQs

Token FAQs

A security token is a physical or mobile device used to gain access to an electronically restricted resource. The token is used in addition to or in place of a password. It acts like an electronic key to access a website or computer.

For our Corporate Internet Banking Service (Sterling Pro), the token is a second factor authentication method used for consummating transactions

M-token (Mobile Token) & Hard Token

M-Token

The M-token is one of the authentication methods used for consummating transactions on Sterling Pro and the old Corporate Internet Banking Service

It is a mobile token hosted on an application and can be downloaded from your phone’s Playstore (iOS & Android).

  • On iOS store, the application is tagged “Sterling PayPro mToken” while on Google Playstore, the application is tagged “Sterling Mtoken”

Branch: Visit any of our branches to request to be profiled for the M-token.

After you have been profiled on the mobile application, the Admin sets up the other users: initiator, authorizer, verifier and selects the type of token each user should use.

Relationship Manager: Call/Email your Relationship Manager and request to be profiled on the M-token application

Customer Care:

Please send a duly signed written instruction with your company letter head to customercare@sterling.ng

  • Your instruction should contain your corporate account number, username, mobile number, email address
  • After verification, a 16-digit activation code (Valid for 10 days) would be sent to your registered email address
  • Please take note of the “Country flag” (Monaco, Switzerland etc.) at the point of setup as it would be required every time you login to the application

The country flag is a second factor authentication after inputting your M-token pin. It increases the security feature of your M-token

Please send an email to customercare@sterling.ng  OR visit us at any of our branches OR call your Relationship Manager

Please send an email to customercare@sterling.ng for a token reset. Alternatively, you can visit us at any of our branches to reset your token

All user roles (Authorizers, Admin, Approver, Verifier and Initiator)

Yes, you would need to send a duly signed written instruction to customercare@sterling.ng to request for a new activation code. Ensure you include your username, corporate account number, mobile number and registered email address on the written instruction.

No, it is not compulsory. Each user role can request for either the hard token or M-token

Send an email to customercare@sterling.ng or visit any of our branches to deactivate the M-token from your profile

Yes, you can. Please send a duly signed instruction via email to customercare@sterling.ng or visit us at any of our branches  

HARD TOKEN

A hard token is a physical device and is one of the authentication methods used for consummating transactions on Sterling Pro and the old Corporate Internet Banking Service

This device that allows you complete transactions by the click of a button and can be gotten at any of our branches.

The hard token costs N3,500

You’re required to visit any of our branches to request for a new hard token or request to be profiled for an M-token.

Please report the token as lost/stolen via any of our branches or send an instruction to customercare@sterling.ng to deactivate the hard token device from your profile

Yes, you can. All you need to do is send a duly signed written instruction to customercare@sterling.ng or visit us at any of our branches