This could happen when your transaction is being reviewed. Please give it a little more time. Also, look out for a call from 070008220000 or an email alert from ********@sterling.ng

Your security is our number one priority. If we observe any unusual activity, your transaction may be reviewed. This is to prevent impersonation and verify that you initiated the transfer.

Also, we are compelled by global regulatory compliance to gather additional information about money transfers. This might cause a slight delay in your transfer process but it’s vital in protecting you and meeting legal requirements.

Transfers may be declined if we observe unusual activity and cannot confirm the transaction was initiated by the owner of the account.
For instance, transfers could be declined when:

a. The customer is not able to pick up the confirmation call.
b. The customer picks up but is silent and refuses to say a word.

If any of these instances occur, a total restriction will be placed on the account. This restriction will only be lifted if the customer visits a branch or calls the One Customer Centre on 07008220000

Call the Fraud Desk or One Customer Centre on any of the following numbers:

07008220000
+234(0)12931796
0700STERLING
070078375464
014484481-5

Or dial *822*911# to block your account from any available device.

Your transfers/accounts are likely to be suspended if unusual activity is detected. When our systems pick any transaction out of the ordinary, we carry out a review in order to keep your account safe from fraud. Our policy is to make sure your money is always protected.

One of our best tools in keeping your transactions secure is making sure everyone is accounted for, so we may reach out to collect information from you. We also want to empower you to follow transaction best practices that keep your account safe. The information you provide will help us do just that.

Once you have successfully satisfied our enquiry, it usually takes less than 5 minutes.

If we can’t confirm the transaction was initiated by you, it will be declined, and your home branch will be notified. They would then contact you by either a phone call or paying a visit to your registered address.

• Dial *822*911# to block your account from any available device.
• Alert Sterling Bank (and any other financial institution you access using your device).
• Change any usernames and passwords that may have been stored on your mobile device.
• If you’re using any cloud-based services, sign into them and disable remote access and alerts for any mobile apps you have linked to your missing phone or device.
• File a police report, if necessary.
• Alert your mobile carrier.