What makes a day go smoothly for you?
Maybe it’s coming home to meet power. Maybe it’s not spending hours in traffic. Sometimes, it’s just when things work the way they should.
That same ease matters especially in how we handle our money every day.
Like Ada, who runs a small restaurant and depends on her POS to function properly throughout the day so she can receive payments easily and keep her business running smoothly.
Or Tunde, who needs his OTP to arrive the moment he clicks “Send,” so he can complete his transactions quickly and move on with his day.
Then Mariam, who wants to walk into a branch, get her issue resolved, and make it back to work on time without spending her entire afternoon waiting.
Each story is different, but together paint a clear picture: behind every service is someone trying to make the most of their day. That’s why, at Sterling, we keep improving to make every interaction simpler, faster, and more human.
Here’s What’s Been Changing Behind the Scenes
Ease doesn’t come by chance. It comes from listening to the stories, challenges, and everyday wins you share with us.
Your experiences haven’t just inspired us; they’ve shaped the changes we’ve been making across our services.
Take a look at some of the things we’ve been working on to make banking a little easier for you.
Faster transactions
We improved uptime and processing speed across OneBank, Cards, and USSD so your money moves exactly when you need it to.
More control and security
You can now activate your card instantly on OneBank, choose how to receive your OTP through WhatsApp, Voice, or USSD, and even unlock restricted accounts yourself.
Service that feels human
Getting help is now simpler. Our Contact and Service Centres respond faster, communicate more clearly, and focus on resolving issues with empathy and care.
Better everyday experiences
ATMs are more reliable. CaféOne hubs now have faster internet and more comfortable workspaces. Specta and i-Invest have also been upgraded for a smoother experience.
For you, our One Customer, we’ll always go the extra mile.
And it doesn’t end here.
Every quarter, expect improvements and upgrades that move your banking experience forward.
Please know that we’re always listening, and we always want to hear from you. Tell us what’s working well and where we can do even better.
Here’s to the partnership we share, the progress we have made, and the future we are building together, one better experience at a time.
