Naya Speaks Your Language: Banking in English, Pidgin, and Maybe Even Emoji 😊😏😍

Victor Odogwu
Published: December 5, 2024

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An Image of Naya, Sterling's Bank AI chat support.

Ever tried explaining your financial woes to a banker who looks at you like you’re speaking in Nupe? Well, my pipo, the days of awkward banking conversations are over, thanks to Sterling Bank’s new AI assistant, Naya. She’s here to chat about your money matters in not one, but two languages! That’s right, Naya’s bringing bilingual brilliance to your banking experience.

 

Let’s face it, most of us would rather watch paint dry than decipher financial jargon. But Naya? She’s like that friend who can translate Patrick Obahiagbon’s  cryptic words into plain English. She’s breaking down complex banking terms faster than you can say “compound interest.”

 

First up, we’ve got English. You know, the language of Shakespeare, Churchill, and confusing bank statements. Naya’s got this covered. Whether you’re inquiring about interest rates or trying to figure out why your account balance doesn’t match your ‘mental math’ (we’ve all been there), Naya’s got your back. She’ll explain everything in crisp, clear English, without making you feel like you need a dictionary and compass to understand your own finances.

 

But here’s where it gets really exciting. Naya doesn’t stop at English. Oh no, she’s going the extra mile and bringing Pidgin into the mix! For those not in the know, Nigerian Pidgin English is a beautiful, vibrant language that’s as colorful as Lagos traffic and as expressive as a Nollywood drama.

 

Imagine this scenario: You’re at a dinner party, and the conversation has turned to finance. Your friend, the self-proclaimed economic guru, is holding court, tossing around terms like “yield curves” and “quantitative easing” like confetti. You’re nodding along, secretly wondering if your last online purchase has cleared your account yet. But fear not! You’ve got a secret weapon. While everyone’s distracted by your friend’s impromptu TED talk, you sneak a peek at Sterling.ng/naya on your phone. You casually ask Naya, “What’s the current exchange rate?” Faster than your know-it-all friend can say “market volatility,” Naya serves up the latest rates, complete with a brief market analysis. Suddenly, you’re dropping financial knowledge bombs left and right. Little do they know, you’ve got a super-smart AI in your pocket, turning you into the smartest person in the room.   

 

But why stop there? I’m secretly hoping the Sterling Bank tech wizards are working on expanding Naya’s linguistic skills even further. Imagine a world where you could discuss your finances in Yoruba, Igbo, or Hausa. Or better yet, what if Naya could understand our non-verbal cues? 

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Picture this: It’s the end of the month, and you’re scraping by. You send Naya a string of emojis: 😭💸🙏. And she responds, “I see you’re feeling the pinch. Let’s look at some budgeting tips to stretch your Naira further.” Now that’s what I call emotional intelligence!

 

All jokes aside, Naya’s multilingual support is more than just a cool party trick. It’s about Sterling making banking accessible and comfortable for everyone. It’s about recognizing that in our diverse nation, one size doesn’t fit all when it comes to communication. Whether you prefer the Queen’s English or you’re more comfortable with “How far?”, Naya’s got you covered.

 

So, next time you’re scratching your head over a banking query, why not give Naya by Sterling a try? She’s ready to chat in English, banter in Pidgin, and who knows, maybe one day she’ll even understand your sarcastic eye roll through the screen. 

 

Remember, with Naya, you’re not just banking – you’re banking in your own language. And if that doesn’t make you feel like a VIP, I don’t know what will. So go ahead, strike up a conversation with Naya.

Just don’t  ask her about her love life – even AI assistants need some privacy, you know!

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