Upgrade Your Account

Upgrade your Financial Inclusion account to Tier 3 to enjoy smooth, unrestricted banking and get your debit card at no cost.

Why You Should Upgrade Your Account

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How to Upgrade Your Account

OneBank App
  • Log in to OneBank
  • Tap “Upgrade My Account”
  • Upload your valid ID, utility bill, and passport photo
  • Submit and you’re done!
Sterling Website
  • Visit www.sterling.ng/upgrade
  • Fill out the Account Upgrade Form
  • Upload your documents and submit online
Visit a Sterling Branch
  • Walk into any Sterling branch with your valid ID, utility bill, and passport photo
  • Ask to upgrade your account​ to Tier 3
Email Option

Send your valid ID, utility bill, and passport photograph to [email protected]

Account Upgrade Form

Please fill out the form to begin the upgrade of your account.

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Account Information

Personal Information

Date of Birth
Please include house number, street name, area, and a nearby landmark.

Employment / Expected Income Details

Date of Employment (if employed)
Are you a Politically Exposed Person (PEP) or related to one?

Frequently Asked Questions (FAQs)

What is Upgrade 4 Rewards?

It’s a 3-month reward promo for Sterling’s Tier 1 and 2 account holders who upgrade to Tier 3. Once you upgrade and grow your balance by at least ₦10,000, you qualify for ₦5,000 airtime reward and full access to banking services

What is the campaign Duration?

From November 2025 to January 2026

Why is this initiative important?

This initiative supports Sterling’s drive to enhance financial inclusion and deepen customer relationships. It also helps customers enjoy more value, flexibility, and access to additional banking benefits.

Who can participate?

All Sterling Tier 1 and Tier 2 account holders who complete their account upgrade within the campaign period.

How can I upgrade my accounts?

Through any of the following convenient channels:

  • OneBank app
  • Sterling Bank’s website 
  • Visit the nearest Branch
  • Email your required documents to [email protected]
What documents do I need to upgrade my account?
  • Valid NIN slip or International Passport or Driver’s License
  • Recent passport photograph
  • Utility bill showing residential address provided on the account
  • Signature of the accountholder
What are the rewards?
  • Twenty-five (25) upgraded accounts with the highest account balance growth (minimum of ₦10,000) every week will receive ₦5,000 airtime each.
  • Qualified customers will also receive a free Afrigo Debit Card (for men) or OneWoman Debit Card (for women).
  • Upgraded customers improve their eligibility for the AlwaysOn Overdraft on OneBank as they begin to perform transactions on their account.
What other benefits do I get for upgrading my account?
  • No transaction limits: Full freedom to send and receive money without any daily or monthly limits.
  • Financial products for life goals: Access to open additional accounts for Target Savings and account for kids.
  • Campaign eligibility: Opportunity to participate in Sterling Bank’s ongoing reward programs and campaigns.
How will the rewards be given?

Airtime rewards will be credited weekly to the top 25 upgraded customers who meet the minimum deposit requirement. Other rewards will be available for pick-up at a closest Sterling Bank branch.

How will customers be informed if they win a reward?

Winners will be notified via SMS, emails and/or phone calls.

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