You are our One Customer.
Every time you engage with us, we treat it as an opportunity to deliver an experience that is seamless, caring and reliable.
We offer the same level of attention and support to every customer. Whether you’re visiting a branch, reaching out online or using our app, we want you to feel seen, respected and supported at all times.
Our Promise:
Your needs come first
We are here to serve you and help you get what you need.
You’ll be heard
You’ll be heard and responded to with care. We listen fully and respond with empathy.
Simplicity
Simplicity will guide your experience. We remove complexity and keep things clear.
Our word is our bond
We keep our promises and take full responsibility.
Clear and timely
Clear and timely communication. You will always know what is happening and when.
Service with passion
Service with passion, respect and integrity. Our actions reflect our values in every interaction.
When Things Go Wrong
If we make a mistake, we fix it. We learn from it and we improve right away.
We Want to Hear from You
Your feedback helps us improve. If something didn’t go as expected, or you have a suggestion or a great experience to share, we’d love to know. You can reach us or leave a testimonial through any of the channels below.
Contact Sterling Bank
Contact Sterling Bank
Phone: 0700 822 0000
WhatsApp: +234 906 000 6449
Email: [email protected]
