The texts began the moment rumours of a lockdown were heard. They even increased when the actual lockdown began and we know that they will not end even when this is over.
This is because now more than ever before, we have been forced to transact, pay for goods and services, make investments and do so many other activities strictly online from the comfort of our homes and with our mobile devices. Even the digital agnostics have joined the online ‘geng’ because of the covid 19 pandemic.
As your One Customer Bank, we are doing the best we can to ensure that your details and transactions are safe at all times.
Regardless of all the security measures put in place to reduce the rate of fraudulent activities in the bank, the big news is that there is only one person in the world with the superpowers needed to stop these fraudsters from operating online and that person is YOU!
Here are 5 basic tips you must know and do to avoid being scammed by online fraudsters:
1. If you have a Sterling Bank account, we will never request for your Password, OTP or PIN via email, text message or phone calls:
If you are yet to open an account, our agents will call you to explain our offerings. However, please do not reply to text messages and emails from unknown individuals requesting for your card details or the One Time Password (OTP) sent to your registered mobile number. Always verify the source of such requests as we will never send you a text, call or email requesting for your Password, OTP, PIN. Also note that Sterling is NOT distributing covid-19 relief money to its customers.
2. Always Keep Your BVN and Card Details Safe:
Never share your Bank Verification Number (BVN) and card PIN with anyone that’s not you. In the event that your debit card gets misplaced or stolen, please contact our One Customer Centre on 070078375464 or send an email to email@example.com immediately to report the incidence and block your card.
3. Check your account activity regularly:
We’ve made it easy to do this by sending your account’s e-statement on a monthly basis to your e-mail and also providing a statement of account view on Onepay, our Omni-channel banking app. Please check your account statement regularly and report any anomaly noticed immediately to Customer Care or your relationship manager.
4. Change Your Password Regularly:
One good way to ensure your details are not compromised is to make sure you change your password regularly. It is also important that your password is strong enough to prevent any form of hacking. Strong passwords make it difficult for anyone to figure out your details and access the funds in your account. A strong password should contain at least six characters (a combination of uppercase and lowercase characters), numbers and symbols. The more characters, the stronger the password. Example of a strong password – Demand03@FireWire20.
For more information, please contact our One Customer Centre on 07008220000 (070078375464), 014484481-5 or send an email to firstname.lastname@example.org. We would love to hear from you and provide the required solution that will satisfy you.
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