The texts began the moment rumours of a lockdown were heard. They even increased when the actual lockdown began and we know that they will not end even when this is over.

This is because now more than ever before, we have been forced to transact, pay for goods and services, make investments and do so many other activities strictly online from the comfort of our homes and with our mobile devices. Even the digital agnostics have joined the online ‘geng’ because of the covid 19 pandemic.

As your One Customer Bank, we are doing the best we can to ensure that your details and transactions are safe at all times.

Regardless of all the security measures put in place to reduce the rate of fraudulent activities in the bank, the big news is that there is only one person in the world with the superpowers needed to stop these fraudsters from operating online and that person is YOU!

Here are 5 basic tips you must know and do to avoid being scammed by online fraudsters:

1. If you have a Sterling Bank account, we will never request for your Password, OTP or PIN via email, text message or phone calls:
If you are yet to open an account, our agents will call you to explain our offerings. However, please do not reply to text messages and emails from unknown individuals requesting for your card details or the One Time Password (OTP) sent to your registered mobile number. Always verify the source of such requests as we will never send you a text, call or email requesting for your Password, OTP, PIN. Also note that Sterling is NOT distributing covid-19 relief money to its customers.

2. Always Keep Your BVN and Card Details Safe:
Never share your Bank Verification Number (BVN) and card PIN with anyone that’s not you. In the event that your debit card gets misplaced or stolen, please contact our One Customer Centre on 070078375464 or send an email to customercare@sterlingbankng.com immediately to report the incidence and block your card.

3. Check your account activity regularly:
We’ve made it easy to do this by sending your account’s e-statement on a monthly basis to your e-mail and also providing a statement of account view on Onepay, our Omni-channel banking app. Please check your account statement regularly and report any anomaly noticed immediately to Customer Care or your relationship manager.

4. Change Your Password Regularly:
One good way to ensure your details are not compromised is to make sure you change your password regularly. It is also important that your password is strong enough to prevent any form of hacking. Strong passwords make it difficult for anyone to figure out your details and access the funds in your account. A strong password should contain at least six characters (a combination of uppercase and lowercase characters), numbers and symbols. The more characters, the stronger the password. Example of a strong password – Demand03@FireWire20.

For more information, please contact our One Customer Centre on 07008220000 (070078375464), 014484481-5 or send an email to customercare@sterling.ng. We would love to hear from you and provide the required solution that will satisfy you.

Our Official Instagram handle: @sterlingbank

Our Official Twitter handle: @Sterling_Bankng

Our Official Youtube handle: Sterling BankNg

Our SMS sender’s ID: STERLING & STERLING NG

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Ovedje Evelyn Zino
Ovedje Evelyn Zino
1 year ago

Some one use my OPT to buy airtime with my account and empty the cash in it. Can you help me trace the number please.

customer care
Editor
5 months ago

Hello Zino,

Sorry to hear about your experience.

Kindly provide your account number, amount debited and the date the amount was debited via mail (customercare@sterling.ng) for further investigations.

Chiedozie Reuben
Chiedozie Reuben
1 year ago

So informative and educative, thumbs up for the Only One Customer Bank #STERLING BANK

Bola
Bola
8 months ago

But why did you ask us to download your app, fill in our details, create passwords,only for the password to stop working immediately the app is closed? That looks fraudulent to me! You should have tested your app first, correct any mistake before asking us to download it. I am disappointed

customer care
Editor
8 months ago
Reply to  Bola

Hello Bola, we’re sorry to hear this. We find this quite unusual. Please provide a screenshot of the error page via customercare@sterling.ng or any of our social media handles to enable us get this sorted out.

Adegbesan Toyin A
Adegbesan Toyin A
1 year ago

Thanks for the update and for the record purpose of this email

Justin Ioryina Nyior
Justin Ioryina Nyior
1 year ago

This information is very useful and timely as well. My One Customer bank, keep it up.

Sogo Osikoya
Sogo Osikoya
1 year ago

Pls restore the transactional alerts for the signatories of the account of Egbe-Idimu LCDA domiciled in your bank.

Thanks

Signed
Adesina Sogo OSIKOYA
Council Manager.

customer care
Editor
5 months ago
Reply to  Sogo Osikoya

Hello Sogo, we would like to look into this for you. Please provide your account number via customercare@sterling.ng or you can reach us on 07008220000.

Saaondo Jacob ushahemba
Saaondo Jacob ushahemba
4 months ago
Reply to  customer care

I call, email but still can’t get solution to my problem what is heppening, or the customer care on customer Care a sterling.ng are not working
I can’t deal with. This kind of less concern customercare

customer care
Editor
4 months ago

Hi Jacob, we sincerely apologise for this experience. Kindly chat us via our social media platforms or send details of your request via customercare@sterling.ng for further assistance.

Moshood muinat omshalewa
Moshood muinat omshalewa
3 months ago
Reply to  customer care

I made a transfer of 15000 about three and half hour ago,I check my balance the money has been deducted but not been debited likewise the beneficiary has gotten the Alert.

Yakubu Mohammed
Yakubu Mohammed
1 year ago

This is good information

James Aina
James Aina
1 year ago

Thanks! For the headsup.
We’re at alert as informed.
Kudos!

Havanah College
Havanah College
1 year ago

Very useful. You are a proactively active bank. Keep it up.

Saheed Ameenullah Olaitan
Saheed Ameenullah Olaitan
1 year ago

This information is helpful and fruitful.
Thanks to Sterling bank.

Hassan Wada
Hassan Wada
1 year ago

I’m very dissatisfied with your services

customer care
Editor
5 months ago
Reply to  Hassan Wada

Hello Hassan,

We are sorry to hear about this.

We would like to look into this for you.

Please provide your account number via customercare@sterling.ng or you can reach us on 07008220000

Thank you

Johnson Fabilola
Johnson Fabilola
11 months ago

Is the email on whatsapp banking/transactions from sterling bank? Please confirm.

customer care
Editor
8 months ago

Hi Johnson, please note that, our official email address is customercare@sterling.ng
You can reach us via the above email, call us on 07008220000 or reach out via any of our Social Media handles.

Hajiseedorff enterprise
Hajiseedorff enterprise
11 months ago

Thanks for the information and the enlightenment

customer care
Editor
8 months ago

Hello Owolabi, we’re glad to know that, you were enlightened.
Happy to help always!

Olatunji Akeukereke Olalekan.
Olatunji Akeukereke Olalekan.
11 months ago

Very educative. Kudos.

customer care
Editor
8 months ago

Hi Olatunji, thanks for the feedback!

Samuel Adeyemi Francis
Samuel Adeyemi Francis
11 months ago

Thanks for the information. Sterling the best bank

customer care
Editor
8 months ago

Hello Samuel, happy to help!
Thanks for the feedback.

John F ibikunle
John F ibikunle
6 months ago
Reply to  customer care

This counterfraud infos. Come in handy
and helpful. UP sterling. Bank.

customer care
Editor
5 months ago

Hello John, Thank you for this feedback.

Akinloye-oyeleke Adeola
Akinloye-oyeleke Adeola
11 months ago

Thanks so much for this wonderful tips,more grace to you.

customer care
Editor
8 months ago

Hello Adeola, we’re glad to know this was helpful. Thanks for the feedback!

Abikoye Gbenga opeyemi
Abikoye Gbenga opeyemi
11 months ago

Good
An sms come in yesterday of kiki WhatsApp Sterling Banking.please is it real or fake

customer care
Editor
8 months ago

Hi Opeyemi, Kiki Whatsapp Banking is by Sterling Bank. The platform allows you consummate transactions at ease. However, please note that, Sterling will never call you to ask you for your personal information!

customer care
Editor
4 months ago

Hi Gbenga, yes interaction with kiki is real! Our banking services are made easier, enjoyable and interesting!

Believe
Believe
9 months ago

This is very key most especially to customers that are not that learned. They are actually innocent and get caught up my these people.

customer care
Editor
8 months ago
Reply to  Believe

Hello Believe, we’re aware of this, hence, the need to create awareness.

Valentine Kelechi Nwaezike

This is a very creative depiction of the ills perpetrated by the teeming number of fraudsters on numerous unsuspecting victims. The information is timely and aptly portrayed to effectively drive home the need for the utmost level of caution in responding to these non scrupulous individuals. Never relinquish your banking details via phone, mail or text. Very impressive initiative my One customer bank.

customer care
Editor
8 months ago

Hey Kelechi, thanks for the feedback Our One Customer! The awareness was created in a bid to avoid individuals falling victims.

John
John
9 months ago

I have been trying to change my previous number from bank to the new number am using because the old is not available anymore over a month now I have been trying to get this thing done nobody is answering me not even the Facebook messenger

customer care
Editor
8 months ago
Reply to  John

Hi John, we’re sorry to hear this. We find it quite strange that, feedback was not provided via Facebook handle. You can reach via us via Kiki Whatsapp Banking, email – customercare@sterling.ng, phone call 07008220000 or resend your details via our Facebook platform.

We’d love to get this sorted out!

Queeneth igbokwe
Queeneth igbokwe
9 months ago

Pertinent information

customer care
Editor
8 months ago

Hey Queeneth, thanks for the nice feedback.

Muhammad sani jakada
Muhammad sani jakada
9 months ago

Good job at Sterling bank my bank and the best bank in this pandemic

customer care
Editor
8 months ago

Hello Muhammad, thanks for the amazing feedback!

Isiaq monsuroh arike
9 months ago

Pls help me send my password

customer care
Editor
8 months ago

Hi Arike, we would like to assist with your password reset. You can reach via us via Kiki Whatsapp Banking, email – customercare@sterling.ng, phone call 07008220000 or our Social Media handles.

customer care
Editor
4 months ago

Hi Arike, apologies for the delayed response. Kindly send your account number and details of your request via customercare@sterling.ng or reach out to us on our social media platforms for further assistance.

Peter oraekwuotu
Peter oraekwuotu
8 months ago

Am new here,but thumbs up for d one Customer bank,dis is indeed d best decision av made I a long time.

customer care
Editor
8 months ago

Hey Peter, thanks for the amazing feedback. We’re delighted to know that, your decision to bank with us has been the best!

Peter oraekwuotu
Peter oraekwuotu
8 months ago

Am new here,but thumbs up for d one Customer bank,dis is indeed d best decision av made Iin a long time.

customer care
Editor
4 months ago

Hi Peter, thank you for the feedback.😊

Elemosho Abosede
Elemosho Abosede
8 months ago

Thanks, I was called earlier to send an OTP but I did not.

customer care
Editor
8 months ago

Hello Abosede, Great! You made the right decision. Sterling will never call you to ask you for your personal information!

Ajayi Benjamin Adesoji
Ajayi Benjamin Adesoji
8 months ago

What happened to your branch at Alaba International market? Where did you move the branch now?

Olasupo Adeyinka
8 months ago

Dear Customer care,

Base on onebank new application, we have been introducing this to people, some that have interest called that after downloading onebank when they got to the stage of Bvn/ date of birth inputs, they validate to move at next stage the reply was try again later this is not 1 person or 2 people that has this complaint’s.

One of them said the application onebank while it’s doing like that, the faulty is from our technology they should to try rectify it in order to achieve this task.

Kindly assist to resolve this issue to avoid customers complaints, this doesn’t speak well of our brand.

Best regards…

customer care
Editor
5 months ago

We apologize for the delayed response. We would like to look into this for you. Please confirm the complaint has been resolved.

If you encounter any challenge please send us an email at customercare@sterling.ng or call our customer care number 07008220000.
Apologies for any inconvenience caused.

Tijani kehinde
Tijani kehinde
8 months ago

Nice advert…I love it

Idowu Ijituyi
Idowu Ijituyi
8 months ago

Please I mistakenly sent money to a Sterling Bank account. What can I do to recover my money please.

customer care
Editor
5 months ago
Reply to  Idowu Ijituyi

We are sorry to hear about this.

Please be advised to contact your bank which will reach out to us to enable us assist. We apologize for the delayed response.

Keji
Keji
8 months ago

I got an OTP messages without any transaction.hope nothing happen to my account.

Azeez Isiaka
Azeez Isiaka
7 months ago

Money was sent to my account from a customer who purchase bitcoins from me and it was locked by sterling then asking me to wait for 14 working days ,this was very wrong ,j don’t know about customer account history and if anything wtpng with his account then his account will be hold not to send out not me receiving my own money after providing what he paid for this is very annoying and your bank is the first bank to do this to me out of the 7th bank I have

Charles ofia
7 months ago

Sincerely sterling bank should work on the so called app and secondly why all the number to reach customers not functioning and why email send not responding per issue complained rather continue on copy and paste reply show unserious industry treat problem the way it appear not proportional blames to covid-19 pandemic then doesn’t mean the system should completely stop if that be the case better than all means to reach is abortive and no others. Opening savings account you need debit card how would it be compulsory should be optional. Management should do the need and bring this challenges to it bearing minimum.charles

Daniel
Daniel
7 months ago

So I tried opening an account with your app and the next thing its telling me I have been blacklisted from opening an account with you. What’s wrong here

customer care
Editor
4 months ago
Reply to  Daniel

Hi Daniel, Kindly send your personal details via customercare@sterling.ng to enable us assist you further.

Fedeinkigha
6 months ago

I filled a form online with my BVN by website name SC.com, but I ever since I filled the form finished, I can’t have access to my bank account. So please help me! I seriously need your help.

customer care
Editor
4 months ago
Reply to  Fedeinkigha

Hi Fedeinkigha, apologies for the delayed response. Kindly send details of your request via customercare@sterling.ng to enable us assist you further.

Temitope Kolawole Mary
Temitope Kolawole Mary
6 months ago

my ATM card is not working for online business, help me out

customer care
Editor
5 months ago

Hello Mary, We would like to look into this for you. Please provide a screenshot of the error message received and account details via customercare@sterling.ng or you can reach us on 07008220000.

customer care
Editor
4 months ago

Hi Mary, apologies for the delayed response. Kindly send details of your account via customercare@sterling.ng or via our social media platforms for further assistance.

customer care
Editor
4 months ago

Hi Mary, apologies for the delayed response. Kindly send your account number and details of your request via customercare@sterling.ng or reach out to us on our social media platforms for further assistance.

Josephine
Josephine
6 months ago

Some people call from your bank to request for ATM numbers and BVN confirmation. You refuse to send SMS alert on transactions nor email alerts. OTPs are rejected by your App. and change of password denied.
Your bank seems full of fraudsters. When fraudulent attempts are reported you make little or no attempt to get back to the complainant nor attend to it. Even though you have our records you still pretend you do not have them as if to say you do not send the information.
Your response time is 0. Disgusting! Do I even have an account officer.

customer care
Editor
5 months ago
Reply to  Josephine

Hello Josephine,

We sincerely apologize for the delayed response and for your experience

Please provide your account number via customercare@sterling.ng or you can reach us on 07008220000

Thank you

customer care
Editor
4 months ago
Reply to  Josephine

Hi Josephine, apologies for the delayed response. Please send detailed information of your request via customercare@sterling.ng or chat us on our social media platforms to enable us assist you further.

Josephine
Josephine
6 months ago

Send me the last transaction on my account pls. Who is my account officer.

customer care
Editor
5 months ago
Reply to  Josephine

Hello Josephine, we would like to look into this for you. Please provide your account number via customercare@sterling.ng or you can reach us on 07008220000.

customer care
Editor
5 months ago
Reply to  Josephine

Hello Josephine, Sincere apologies for the delayed response. Kindly send us a mail with your account details to customercare@sterling.ng.

customer care
Editor
4 months ago
Reply to  Josephine

Hi Josephine, apologies for the delayed response. Kindly send request via customercare@sterling.ng to enable us assist you further.

COLLINS OMOJUWA
COLLINS OMOJUWA
6 months ago

My question,is it possible that the money of a customer can be stolen from his acount without him obtaining ATM from the bank.
Can bank fraud be carried on a customer with only the BVN of the customer?or is it not possible for a bank staff who have all the information of the customer steal money from the customers account?

customer care
Editor
5 months ago

Hello Collins,

Thank you for your message and apologies for the delayed response.

We encourage you to keep your bank details safe and not disclose your BVN as fraudsters have found various ways of swindling customers.

We hope this helps

Chuks
Chuks
6 months ago

Since i downloaded the app,I’ve not been able to use it at all..(sterling one bank app).I’ve been updating it all the time,but it’s nt jus functioning.

customer care
Editor
5 months ago
Reply to  Chuks

Hello Chuks,
Sorry to hear about your experience.
Kindly share a screenshot of your error message via mail (customercare@sterling.ng).

customer care
Editor
5 months ago
Reply to  Chuks

Hello Chuks, We are sorry to hear about this. We would like to look into this for you. Kindly send us a mail via customercare@sterling.ng or you can reach us on 07008220000 with your details.

Ezike Udonna Maria
Ezike Udonna Maria
6 months ago

please where can find my statement of account in onepay app and am not happy with sterling bank i have a case of scam early this year and i report but nothing was done to help me recover my money .very bad

customer care
Editor
5 months ago

Hello Ezike, we are sorry about how you feel and apologize for the delayed response.
Please log on to your onepay application and click on your account information. You will see the “overview” and the “statement” option.
We apologize for the delayed response. We would like to look into this for you. Please provide your account details via customercare@sterling.ng or you can reach us on 070082220000 to enable us resolve this promptly.

customer care
Editor
5 months ago

Hello Ezike,

Sorry to hear about this.

To access your Bank Statement on Oneway, kindly follow the following steps after logging into Onepay.
Click on your balance on your account.
Click on the statement tab.
Click on download transaction data.
Click on the time range then download statement.

Also forward via mail ( Customercare@sterling.ng) your account number and date the unauthorized transaction occurred on your account to enable us provide feedback.

Sunday
Sunday
6 months ago

Thanks for your efforts so far.
It is being noted.
Long live Sterling, long Life staffers.

customer care
Editor
5 months ago
Reply to  Sunday

Hello Sunday, Thank you for your feedback.This means a lot to us.

Taiwo Oluwaseun
Taiwo Oluwaseun
5 months ago

Very upgraded Bank

customer care
Editor
5 months ago

Hello Taiwo, We appreciate this feedback. Cheers.

customer care
Editor
4 months ago

Hi Taiwo, we appreciate your positive feedback. Do have a nice day!

Prince
Prince
5 months ago

My account was deducted of #14,000 without my permission. Why is that ?

customer care
Editor
5 months ago
Reply to  Prince

Hello Prince, Sorry to hear about this. kindly provide your account number and date the amount was debited to us via mail (customercare@sterling.ng), for further investigations.

customer care
Editor
5 months ago
Reply to  Prince

Hello Prince,We are sorry to hear about this. Kindly provide your account details via customercare@sterling.ng to enable us investigate this and provide feedback.

Okonkwo simon
Okonkwo simon
5 months ago

Please how do I reactivate my old account and get a the new account number

customer care
Editor
4 months ago
Reply to  Okonkwo simon

Hello Simon,

We apologize for the delayed response. We would like to look into this for you. Please provide your account details via customercare@sterling.ng or you can reach us on 070082220000 to enable us resolve this promptly.

Shimonkepha
Shimonkepha
5 months ago

I received a call from one Kayode claiming to be a customer care officer and doing an upgrade on my account. He called my account number correctly and tried initiating an online payment using an OTP. The new fraud method is not to transfer money to other accounts but to use the money in one’s account to make online purchases.

customer care
Editor
4 months ago
Reply to  Shimonkepha

Hello There,
We apologize for the delayed response. We would like to look into this for you. Please provide your account details via customercare@sterling.ng or you can reach us on 070082220000 to enable us resolve this promptly.

Ijeuru margareth ijioma
Ijeuru margareth ijioma
5 months ago

Thanks for the information. Great work.

customer care
Editor
4 months ago

Hello Margareth,
We appreciate your feedback and continious patronage.

OPEMIPO
OPEMIPO
5 months ago

I have a pending fraud case that I logged to Sterling bank since 30th of March, 2020 as regards JIA JIAN LIAN who defrauded me of N230,907. Sterling Bank branch in Kaduna has the original document of the court order for reversal of my month. It is almost 5 months now and nothing has been done thus far.

customer care
Editor
4 months ago
Reply to  OPEMIPO

Hi Opemipo,
We apologize for the delayed response. We would like to look into this for you. Please provide your account details via customercare@sterling.ng or you can reach us on 070082220000 to enable us resolve this promptly.

OPEMIPO
OPEMIPO
5 months ago

I have a pending fraud case that I logged to Sterling bank since 30th of March, 2020 as regards JIA JIAN LIAN 0068020559 who defrauded me of N230,907. Sterling Bank branch in Kachia Road, Kaduna has the original document of the court order for reversal of my money. It is almost 5 months now and nothing has been done thus far.

customer care
Editor
4 months ago
Reply to  OPEMIPO

Hi Opemipo,
We apologize for the delayed response. We would like to look into this for you. Please provide your account details via customercare@sterling.ng or you can reach us on 070082220000 to enable us resolve this promptly.

OPEMIPO
OPEMIPO
4 months ago

YOU PEOPLE ARE TAKING ME FOR A FOOL. AFTER STRESSING ME TO GET VARIOUS DOCUMENTS TO PROCESS RECOVERY OF MY N230,907 FUNDS THAT YOUR CUSTOMER JIA JIAN LIAN 0068020559 DEFRAUDED ME OF ON THE 30TH OF MARCH, 2020. YOU STILL HAVEN’T REVERSED MY MONEY. YOU HAD BETTER DO THE NEEDFUL AS FAST POSSIBLE OR WILL SEE THE UNEXPECTED. IF IT WAS YOU OR ANY OF YOUR FAMILY MEMBERS WOULD YOU MAKE THEM GO THROUGH THIS. YOU ARE SO INCONSIDERATE AND LACK EMPATHY 

customer care
Editor
4 months ago
Reply to  OPEMIPO

Hello Opemipo,
We are sorry to hear about this.
Please provide your account details via customercare@sterling.ng or you can reach us on 070082220000 to enable us resolve this promptly.

Kenneth
Kenneth
4 months ago

I made a USSD transfer of #2000 today being 27th of August 2020 from my Sterling bank account to a UBA account.. the transaction was successful but I wasn’t sent any debit alert… A minute later I was sent a message by Sterling telling me my transaction was not successful.. I later realized that I was debited when i checked my account balance… But no crediting to the UBA account… So I guess my money is being held somewhere no reverse…

customer care
Editor
4 months ago
Reply to  Kenneth

Hello Kenneth,
We apologize for the delayed response. We would like to look into this for you. Please provide your account details via customercare@sterling.ng or you can reach us on 070082220000 to enable us resolve this promptly.

customer care
Editor
4 months ago
Reply to  Kenneth

Hi Kenneth, apologies for the delayed response. Kindly send details of the transaction to customercare@sterling.ng to enable us assist you further.